Browse answers by category

• How do I track my return?

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  You track your return via our digital returns portal. For more information, click on the video below:

• What is the cost of shipping?

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  In the United Kingdom, the shipping costs with UPS are 6,50 GBP. Shipping is free for orders over 90 GBP.

  *We do not ship to Jersey, Guernsey Islands

• How long will the delivery take?

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  You will receive orders 6 to 8 business days after confirmation of shipment. Please note that during high season and the sale, longer delivery times may occur.

• How can I track my shipment?

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  As soon as your parcel has been shipped, you will receive a shipment confirmation email including a tracking link that enables you to follow the status of your shipment via the carrier's website. In case you cannot find this e-mail in your inbox, please do not forget to check your spam folder as well. Usually, you should receive your order 3 - 5 working days after receipt of the shipping confirmation.

• Do Carhartt WIP garments have to be washed before being worn for the first time?

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  As many of our items are dyed, we recommend that you wash our pieces before wearing them for the first time. Please check the individual washing instructions for each item. This does not apply to our rigid or rinsed denim pieces. Please note that rigid denim items require special care.

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• How can I cancel my order?

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  Unfortunately, it is not possible to change or cancel an order. All items can be returned to us free of charge within 60 days of receipt of the goods.
  As soon as we receive the return, we will send you a confirmation e-mail.

• How can I make a payment?

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  In Great Britain, we accept the following payment methods: credit card (VISA, MASTERCARD), PayPal, and debit card.
  We do not accept prepaid debit card payments.