You track your return via our digital returns portal. For more information, click on the video below:
Browse answers by category
How do I track my return?
How do I return products?
Can I return my order to a Carhartt WIP store?
For customers in Germany, it is possible to return your order within the 60-day return period to a Carhartt WIP store.
When will I receive my refund?
Your refund will be processed within 12 working days of your package being returned. We will email you to confirm the refund.
Can I return products I have purchased in a store to your online shop?
Unfortunately, it is not possible to accept returns or faulty items if the products were not purchased from the Carhartt WIP online shop.
Can I return discounted items?
You may return discounted items within 60 days of receiving them.
Can I exchange a product for a alternative item or size?
Unfortunately, an exchange is not possible. You can return the unwanted item within 60 days of purchase and place a new order.
Return of defective products
If you are returning an item because of a quality issue, you have 60 days to log your return into our digital returns portal. Please indicate the reason as being due to a defective item. If the problem occurred after 60 days, please contact our customer service.
Where can I drop off my return?
To find a drop-off location near you, click here.